FAQ - Frequently Asked Questions

Is there a minimum order?

No, there is no minimum order.

Are the products always available for delivery?

All our items listed on Let it Dry are checked if they are in stock. If your desired item(s) cannot be shipped to you, Let it Dry will inform you immediately.

How long do I have to wait for my order?

Most orders will be ready for dispatch within 24 Hours of payment. Please allow appropriate number of days of the delivery. In order to ensure the production goes as quickly as possible, please ensure that:

  • You provide us with correct payment information
  • Billing and delivery address are correct
Can I cancel or modify my order?

We print your personal apparel as soon as it has been paid. If your order hasn’t been paid yet and the order is still in progress.

Contact us via e-mail: contactus@letitdry.co.uk

What are the payment options?

We only accept PayPal.

Which company delivers my order?

We use various courier company depending on what service you choose at check out!

How do I ensure good quality when uploading my own pictures?

To get the best results, your picture or graphic should correspond to the following requirements:
• Valid file formats are .png, .jpg, .bmp or .tif
• Minimum resolution of 200 dpi, prefereably 300 dpi
• Maximum file size is 10MB

The size and resolution of your graphic can be checked and modified in most photograph editing software, such as Microsoft Office Picture Manager or Photoshop.

Washing Instructions

In order to get the best out of your garment, we kindly ask you to care for it as follows:

  • Wash before use
  • Wash at 30° C
  • Do not use liquid detergents
  • Do not bleach
  • Do not tumble dry
  • Do not dry clean
  • Do not iron on a high heat
  • Do not use fabric softener
  • Wash inside out
What should I do if I forget my password ?

Click Here  to get a new password. Provided that your email is registered with us, we will send you a new password immediately.

Is my personal data saved? And will it be shared with a third party?

All of your personal information will be handled confidentiality. Your information will be saved and used solely for completing your transactions. Your information may be used for address verification as well as a credit check. Under no circumstance will your personal information be shared with any third party.

How do you protect my personal information?

To keep your information safe we use the latest technology with help from Secure Socket Layer (SSL) transmission, which works with a 128 bit encoder. The encoded information such as your order, name, address, credit card, or bank information cannot be read by any third party. To also help keep your account safe we recommend not sharing your password with anyone.

Return Policy

Our return policy for “personalized items” is we “do not” accept returns.

Wish to return an “non personalized” item? We offer a 14 Day “No Quibbles” Return Policy. Find out how you can return, exchange or simply ask for a refund. We’re here to help!

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Refunds (where applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at sales@letitdry.co.uk.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@letitdry.co.uk and send your item to: Unit 7,Outer Space Storage Express Trading Estate, Stonehill Road, Bolton BL4 9TP, United Kingdom.

Shipping
To return your product, you should mail your product to: Unit 7,Outer Space Storage Express Trading Estate, Stonehill Road, Bolton BL4 9TP, United Kingdom.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.